Service & Warranty
We stand behind the quality of our products, (models as well as accessories). To this day, each Big Green Egg is thoroughly inspected before leaving the factory. This inspection enables us to guarantee that our product is of the highest quality and the best of its kind. Should something nevertheless break, we offer excellent Warranty Terms & Conditions and first class service.
Register your EGG
If you wish to make use of the warranty or another type of service, start by registering your EGG. Be sure to do so as quickly as possible after you’ve purchased one! In addition, we recommend that you hang onto your EGG’s proof of purchase, as we may ask for it at a later stage.
There is no need to register accessories. We do recommend, however, that you hang onto the proof of purchase of these items as well.
Read the Warranty Terms & Conditions
We offer a limited lifetime guarantee on the materials and structure of all the ceramic parts of the EGG. We offer a limited guarantee on other parts. If you would like to know precisely what the warranty terms for the various components are, download our Warranty Terms & Conditions for more information.
Big Green Egg is in possession of a certificate in compliance with European regulations and satisfies various standards as stipulated in Directives: 1935/2004, UNE-EN 1860-1:2003 + A1: 2006, UNE-EN 1860-1:2003-A1: 2006 and 11309/13/5932. As such, Big Green Egg amply satisfies all criteria set in the field of (food) safety and quality (cf. Decree of 13 January 1976).
Big Green Egg has done everything possible to ensure the safety of the cooker when in use. However, the users themselves are responsible for their own safety and that of their environment. Users must always act prudently and handle the EGG and the accessories with caution.
Big Green Egg dealers
Take a look at our list of official dealers and find the one closest to you.